SHIPPING & RETURNS POLICY
Shipping Within Australia
We charge a $12 regular postage fee or $16 express postage fee for deliveries within Australia (as varied from time to time and subject to a surcharge for large orders). To find out the shipping charges that apply to You, simply add the items to Your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before You make any payment. It is Your obligation to enter the correct delivery address details at the time of ordering.
We use all reasonable efforts to dispatch orders within 5 business days of the purchase date. Most Australian orders should arrive within 7 business days after dispatch depending on the destination. It is Your responsibility to inform us promptly if an order does not arrive either by emailing carrie@thebeautybar.au within a reasonable period we will lodge an enquiry with the courier and advise You of any issues that are discovered.
​
Once your order has been sent, you will be emailed a tracking number. Please check your junk mail if you have not received your tracking number within 2 business days.
If you are not home to accept your parcel, the item will be carded. Cards will be left at the address supplied and will indicate where your parcel is to be collected from.
Shipping outside Australia
Unfortunately The Beauty Bar does not currently deliver outside of Australia
Store Pickup
You will be sent an email when your parcel is ready to be picked up at the address below.
Pickups will be processed Monday-Friday to make sure your parcel is ready for collection over the weekend please order before 12pm on Friday.
Returns/Exchange Policy
In addition to Your statutory rights, if You change Your mind we will happily exchange or refund Your item/s providing the following conditions have been met:
​
-
The items are returned within 30 days of the purchase date and the original sales receipt is present; and
-
Items must be in original condition as purchased and the product has not been opened.
​
Returns/exchanges can be sent to:
​
The Beauty Bar
​
If You return items to us that do not comply with the above requirements, we will return them to You at Your cost.
​
On receipt of your good being returned to The Beauty Bar, a refund will be issued back onto the credit card used for purchase, excluding the transaction and shipping fees.
​
If You experience packing problems, please check Your items against Your receipt. If there are any discrepancies, please email carrie@thebeautybar.au as soon as possible and within 30 days of purchase date.
​
Damage
If You receive any products in a damaged condition, we may issue You a credit in the amount paid for the products or send replacement products at our discretion if You notify us within 7 days of the delivery date. We may ask You to provide proof of the damage, as a condition of refund or replacement and for Us to make a compensation claim with Australia Post.
​
Risk
Risk of damage, loss or deterioration to products passes to You on delivery in accordance with these Terms.
​
Title
Products ordered by You remain our property until You pay for them in full.
​
Warranties
To the extent legally permitted, We exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any products or services supplied by Us (Warranties), other than those implied by statute which may not be legally excluded. Any liability We may have to You under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the products or services again or repairing, or paying the costs of repairing, the products, at our option.